Shipping and return policy

Shipping

Orders are prepared and shipped from within the United States. Estimated delivery times are shown at checkout and confirmed in your order email, along with tracking once your companion is on its way. Final carriers and timelines are being confirmed ahead of launch.

Sending a journal to someone else

You can enter a different shipping address at checkout and add a short note so the companion arrives as a gift. Prices are never included in the package.

Bulk and organization orders

Bulk shipments are scheduled with your program directly, including split shipments to multiple sites. Start with an inquiry on the organizations page.

Returns and exchanges

Unused journals in original condition may be returned within 30 days of delivery for a refund of the product price. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Bulk-production editions are made to order and are not returnable, except where the item arrives damaged or does not match the agreed specification.

Damaged or incorrect items

If your companion arrives damaged or is not what you ordered, email support@healthcompanion.app within 14 days with your order number and a photo, and we'll replace it at no cost.